Terms of Service

Who we are

These terms are a contract between you and Gerardo Sumano, trading as Renovo ("Renovo", "we", "us"). Renovo provides wellness coaching and educational services only. Renovo does not provide medical care, diagnose conditions, or replace your healthcare provider.

Acceptance

By using our website or purchasing our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

Eligibility

You must be 18 or older to purchase or use Renovo services. By using our services, you confirm you meet this requirement and, if purchasing on behalf of an organization, that you are authorized to bind that organization.

Coaching services

Coaching is delivered virtually and is intended to support healthy nutrition, movement, hydration, sleep, and habit formation. Coaching is not medical care and is not a substitute for the advice of your licensed healthcare provider.

User responsibilities

• Provide accurate information during intake and coaching and keep it updated.
• Consult your healthcare provider before making significant changes to your nutrition or exercise, especially if you have a medical condition or take prescription medication.
• Follow all guidance from your licensed clinician.
• Keep your account credentials confidential; you are responsible for activity under your account.
• Do not share your account with others.

Acceptable use

You agree not to misuse Renovo services, including by: using them for any unlawful purpose; engaging in fraud, spam, or harassment; infringing intellectual property; introducing malware; probing or scraping our systems; or attempting to interfere with the security or availability of our services.

Payment terms

Payments are securely processed by Stripe, Inc. on our behalf. By purchasing, you also agree to Stripe's applicable terms as a payment processor. Renovo is the seller of record for all coaching services and is responsible for the services you purchase.

All prices are stated in US dollars unless otherwise noted. Applicable sales tax may be added at checkout based on your billing location; where tax collection is required, Renovo is responsible for remittance to the applicable tax authority.

Renovo coaching packages are one-time purchases (Monthly, 3-Month, and 6-Month). Nothing renews automatically — to continue coaching after your window ends, you must make a new purchase.

Refunds

We offer a 30-day money-back guarantee. See our Refund Policy for full details and how to request a refund.

Missed appointments

Coaching sessions cancelled with less than 24 hours notice, or missed without cancellation, are forfeited but do not affect your rights under our Refund Policy.

No guarantee of outcomes

Individual results vary. Renovo makes no guarantee of specific health, weight, or lifestyle outcomes. Nothing in our services should be interpreted as a medical claim.

Intellectual property

All content on this website and in the member library — including software, text, graphics, videos, and educational materials — is owned by Renovo or its licensors and is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access the content for your personal, non-commercial use during your active coaching window. You may not reproduce, distribute, resell, or create derivative works without our prior written permission.

Suspension and termination

We may suspend or terminate your access to our services for material breach of these terms, non-payment, security or fraud risk, unlawful use, or repeated or serious policy violations. You may stop using our services at any time.

Disclaimer of warranties

Except as required by law, our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or fully secure.

Limitation of liability

To the fullest extent permitted by law, Renovo and its owners, employees, coaches, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services, including loss of profits, data, or goodwill. Our aggregate liability for direct damages shall not exceed the fees you paid to us in the six months preceding the claim. Nothing in these terms limits liability that cannot be limited under applicable law (including for fraud, death, or personal injury caused by our negligence).

Indemnification

You agree to indemnify and hold Renovo harmless from any claims, damages, or expenses arising out of your violation of these terms, your misuse of our services, or your content.

Dispute resolution

Any dispute arising out of these terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, in the state of our principal place of business. You waive any right to bring a class action.

Governing law

These terms are governed by the laws of the state of our principal place of business, without regard to conflict-of-law principles.

Assignment

You may not assign these terms without our consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Force majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control.

Changes to these terms

We may update these terms from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact

Questions about these terms? Contact us at legal@renovohealth.co. For questions about payments or refunds, email billing@renovohealth.co.